Warrantees and Returns

Hydro Med Consumables are considered health product items and cannot be returned once opened unless defective. If defective, contact us using the contact form, describe the problem, and wait for instructions, return authorization, and shipping address. 

Hydro Med devices and other hard goods including the HydroPulse® Neo are returnable with original receipt or purchase information, but cannot be returned otherwise.  They are covered for one year from date of purchase, and will be exchanged only for working models.  We do not offer refunds. <bold> HydroPulse® Neo units purchased only from this website, hydromedonline.com, not from any other site, are guaranteed for three years. </bold> Customer is responsible for return shipping fees.  Shipping fees are never refunded.

No warrantees are offered for items shipped to or used outside the US.  Hydro Med, Inc. is never responsible for machines used with anything other than standard US home appliance utility power outlets. 


Shipping addresses within CA will be charged tax based on local laws.


Payments are to be made through our on-line shopping cart system, which accepts Visa, Amex, Mastercard and Discover. 

Shipping and International Orders

Customers outside of the contiguous continental US will experience longer shipping times and surcharges due to our costs and the nature of this service. 

We do not ship outside the US.  Non-US customers please order through ebay, where ebay takes all responsibility for foreign shipping, duty, and customs.  You can also see our European partners at http://www.inmunotek.com/?seccion=inmunotek&sub=productosgeneral.  Please take great care to select the correct voltage and carefully check the details of plugs and necessary adapters.  Hydro Med, Inc. is never responsible for units shipped to or used outside the US, or used with non-US household power.